1. Scope of this policy
SureTech International (“SureTech”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website, why we collect it, how we use and safeguard it, and the choices available to you.
This policy applies solely to information collected through this website. It does not apply to information collected offline, through other channels, or by any third-party website that you may reach through a link on this site.
By using this website or submitting an enquiry through it, you consent to the practices described in this policy.
2. Information we collect
2.1 Information you provide voluntarily
When you complete our contact form, we collect the details you choose to submit, which may include:
- your full name;
- your email address;
- your telephone or mobile number;
- your company or organisation name and country;
- the subject of your enquiry and the content of your message.
You may also send us information directly by email or telephone using the contact details published on this site.
2.2 Information collected automatically
Like most websites, our hosting infrastructure records certain technical information automatically when you visit, including your IP address, browser type and version, operating system, referring page, the pages you view and the date and time of your visit. This information is used in aggregate for security monitoring, diagnostics and to understand how the site is used.
We also record the IP address and timestamp associated with a contact-form submission, as a measure against automated abuse of the form.
3. How we use your information
We use the information we collect to:
- respond to your enquiry and correspond with you about it;
- evaluate potential representation, licensing, partnership or advisory engagements;
- provide the services you or your organisation have requested;
- maintain our business records and meet legal, regulatory and statutory obligations in India;
- protect the security and integrity of this website and prevent fraud or abuse;
- improve the content, structure and performance of the site.
We do not sell, rent or trade your personal information, and we do not use your contact details to send unsolicited marketing communications.
4. Lawful basis
Where data protection law requires a lawful basis for processing, we rely on:
- Consent — you voluntarily submit your details through our contact form or by email;
- Legitimate interests — responding to business enquiries, maintaining our commercial records and securing our systems;
- Legal obligation — where retention or disclosure is required by applicable Indian law.
5. Sharing and disclosure
We may share your information in the following limited circumstances:
- Service providers. With our website host, email service provider and comparable technical service providers, strictly to the extent needed to operate this website and deliver our correspondence. These providers are required to safeguard the information and may not use it for their own purposes.
- Professional advisers. With our legal, accounting or other professional advisers where necessary in connection with your enquiry or engagement.
- Legal requirements. Where we are required to disclose information by law, regulation, court order or a lawful request from a governmental or regulatory authority.
- Business transfer. In connection with a merger, acquisition or reorganisation of our business, subject to equivalent protections.
Where your enquiry concerns a technology represented by us, we may need to share relevant details of your enquiry with the international principal concerned in order to respond to you meaningfully. We will do so only to the extent necessary for that purpose.
6. Cookies and analytics
This website uses a single, strictly necessary session cookie. It exists only to maintain your browsing session and to protect the contact form against cross-site request forgery. It carries no advertising or tracking function and expires when you close your browser.
The site loads web fonts from Google Fonts. When it does so, your browser makes a request to Google's servers, which may log your IP address in accordance with Google's own privacy policy.
If analytics or additional cookies are introduced in future, this policy will be updated and, where required, consent will be requested before such cookies are set. You can configure your browser to refuse cookies, though the contact form may not function correctly if the session cookie is blocked.
7. Data retention
We retain enquiry correspondence for as long as necessary to respond to and manage the relationship it relates to, and thereafter for the period required to meet our legal, regulatory and accounting obligations. Server logs are retained for a limited period in line with our hosting provider's standard practice. When information is no longer needed, it is securely deleted or anonymised.
8. Security
We apply reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These include transport encryption for data submitted through this site, access controls on our mailboxes and records, and anti-abuse controls on our forms.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Please do not submit confidential technical, commercial or classified material through the website contact form; contact us first so that an appropriate channel can be agreed.
9. Your rights
Subject to applicable law, you may request that we:
- confirm what personal information we hold about you and provide a copy of it;
- correct information that is inaccurate or incomplete;
- delete information we no longer have a lawful reason to retain;
- restrict or object to certain processing of your information;
- withdraw a consent you previously gave, without affecting processing carried out before withdrawal.
To exercise any of these rights, write to us at mail@suretech.in. We may need to verify your identity before acting on a request, and we will respond within the period required by applicable law.
10. Third-party links
This website links to the websites of the international principals we represent and to other third-party sites. Those websites are operated independently of us and are governed by their own privacy policies and terms. We are not responsible for their content or their data practices, and we encourage you to review their policies before providing information to them.
11. Children's privacy
This website is directed at business and institutional users. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised policy takes effect when posted on this page, and the effective date above will be updated accordingly. We encourage you to review this page periodically.
13. Contact us
If you have questions about this policy or about how we handle your information, please contact:
SureTech International
New Delhi, India
Telephone: +91 (011) 4165 3421
Mobile: +91 98101 19236
Email: mail@suretech.in